Customer Support & FAQ

Need help with DiskCraft Studio (iOS / iPadOS) or DiskCraft (macOS)? Reach our engineering support desk directly at [email protected] (typical response time: under 12 hours).

Frequently Asked Questions

Does high-fidelity 10-bit HDR HEVC compression keep audio, date, and GPS?

Yes. DiskCraft Studio (iOS 17.0+ / iPadOS 17.0+) preserves original audio tracks, HDR10/Dolby Vision color tags, Creation Date, and CoreLocation GPS coordinates, and stops automatically if an already-compressed video would not shrink by at least 5%.

How does duplicate detection protect my original files on macOS?

DiskCraft pairs a fast 32 KB head/tail pre-filter with full-stream CryptoKit SHA-256 verification and always locks at least one original per duplicate group (defaulting to Prefer Non-Downloads, or Oldest/Newest policy). Developer folders with Git index activity in the past 14 days are also auto-protected.

How do I undo a cleanup or restore my Pro purchase?

On macOS, items are moved to your system Trash by default and can be restored to their original paths anytime with Cmd+Z or from the Undo History drawer. To restore App Store Pro access on a new device, open the Pro sheet inside the app and tap Restore Purchases.